*** Please note that since masks are personal items, they understandably can't be returned once received. You wouldn't want to buy a mask that was previously returned by another customer. Please keep this in mind when placing your mask order. ***
If you would like to request a return for any other types of items, please contact me directly by email at email@example.com within 7 days of receiving your items. Make sure to include your order details (date, item, order number). I will make every effort to ensure that you are happy with your purchases!
In general, if you received the wrong item, I will replace it with the right one, or if an item is defective, I will replace it with a new one. If all else fails, I will process a refund for your payment.
If you are unsure about sizing, or anything else for that matter, please contact me before placing your order, as I will generally not replace an item if it is in fact the item you ordered and it is not defective.
I try to look at returns in as practical a manner as possible - I always want to be fair and reasonable. So if your return request is fair and reasonable, then I've got you covered! :)